Author(s)
Bonaventure Sokpoh & Olivia Collins
23/02/2011
This case study examines an innovative learning process making measurable improvements in the quality of assistance. The collective learning cycle structures the Observatory’s work – firstly analysing the context and identifying areas for improvement, secondly developing context-specific solutions, and thirdly promoting those solutions and facilitating change. The case study highlights how the Observatory has worked to overcome challenges to collective learning to support innovative thinking and innovation capture at field level. This means that evaluation does not only result in incremental improvements, but may also result in completely new practice. The Observatory also provides ongoing support to institutions so that recommendations can be developed into realistic plans for action and effect change.Bonaventure Sokpoh & Olivia Collins