Quality Management training for “La Chaîne de l’Espoir”

November 2018 - November 2018

Groupe URD organised a 2 1/2-day "quality" training course for members of the Chaîne de l'Espoir from 13 to 15 November 2018. This training, adapted to the needs of the organization, represented a new step in the process of improving the internal functioning of the organization and made it possible to reflect on specific concrete areas for improvement.

Funded by

Chaine de l'Espoir

Commissioned by

Lisa Daoud et Michael Carrier

Alternating between theoretical presentations and practical applications adapted to the quality and accountability issues of “La Chaîne de l’Espoir”, this training was organized in three phases:

Day 1 – Understanding – What are the key quality & accountability concepts and initiatives in the sector? What is the COMPAS method?
Day 2 – Analyze – What are the strengths and weaknesses of quality & accountability in “La Chaîne de l’Espoir”? What are the strengths? Priority elements for improvement?
Day 3 – Improve – How to operationalize the avenues for improvement within the Chain of Hope?

Thanks to the active involvement of the participants, this training represented a new step in the operational improvement process initiated by “La Chaîne de l’Espoir”. In particular, it confirmed the priority areas for improvement and began to identify how to implement them.